Help! - Frequently Asked Questions
Quick answers to the most commonly asked support questions. 

1. When I try to log in, I see a message that states either my email address or password is incorrect.  How can I login?
   Your password may have not been entered correctly.  Try copying and pasting your email and password information from your notification email to the respective fields on the Login screen. To paste text into a field on the Login screen, you will need to use the keyboard shortcut Ctrl+v (with the cursor in the proper field, hold down the Ctrl key and press the v key to paste). 
    
2. I don’t remember my password.  How can I get a copy of it sent to my email address? 
   Go to lms.simpletraining.com.  Click on the login button on the top right hand corner.  A window will pop-up.  Type your email address in the "Your Email Address:" field, then click the Send Password button. You will receive an email with your password information.
    
3. When I click the Login button on the simplEtraining home page, NOTHING HAPPENS.  Is there something wrong with the system? 
   In most cases this is caused by either a pop-up blocker or a cookie blocker, such as Norton Internet Security, Zone Alarm, Internet Explorer settings or the Google toolbar.  To logon to our website pop-ups must be enabled as well as JavaScript and cookies on your web browser.   
   
   How to fix the problem - Cookies 
   1. In Internet Explorer click on the tools menu and choose Internet Options.   
   2. Click on the "Privacy" tab at the top. 
   3. At the bottom of the Window where it says "Web Sites" click "Edit"
   4. In the "Address of Website" field type simpletraining.com and click "Allow" 
   5. Click OK and close all Internet Explorer Windows. 
   6. Re-open Internet Explorer and start again.  The will allow cookies for our website only, which is necessary to use the course.  

   Other Issues:
   Check that you are using a current version of your web browser. Internet Explorer 6.0 or better is recommended.  Also, make sure that JavaScript is enabled.  If you need assistance with this, please contact your local help desk. 
    

4. After logging on I choose the proper course and click “Continue” but NOTHING HAPPENS.  What’s wrong? 
   Your PC is most likely blocking JavaScript or “scripts” in general.  Please turn off this feature in your software, such as Zone Alarm or Norton Internet Security, while you take this course.  
    
5. The course certificate never arrived or could not be viewed properly.  Can I get another copy of my certificate?   
   Yes.  After logging on click the "Admin" button in the top right hand corner.  Then click "Students", "View Curricula Profile" and finally click on the certificate icon. A pop-up window will display your certificate.  Click File | Print to print your certificate.    
    
6. What is the website address for the training course?
   http://lms.simpletraining.com
    
7. Do I need to register?
   No.  In most cases a training manager at your organization registers all employees for the training.  Employees are provided with usernames (your email address) and passwords (randomly generated) via email.  You can retrieve your username and password at any time by using the “Send Password” feature on the logon screen. 
   
   If you think you are not registered, for example, if the “Send Password” feature does not work, contact your local Help Desk.  If they cannot resolves the issue they can contact simplEtraining
    
8. I can’t see the entire course in the browser window.  Why not? 
   Our course is designed for screens with a minimum resolution of 800 x 600.  If you cannot see the entire training window, it is because your resolution is set too low.  Contact your local technical support team to resolve this issue. 
    
9. I completed the course but did not receive my certificate.  Where is it? 
   Once you complete a course a certificate is emailed to you.  You do not need the certificate as proof of taking the course, as a record is stored in the database.  If you cannot find it and would really like a copy for your records, please contact your local technical support team. 

Additional Support Questions: 
We offer 2nd level technical support to local administrators and direct email support to students on a Gold support contract. If your organization has purchased this level of support you may contact us via email and we will respond within 24 business hours.

If your organization has not purchased this level of support please contact your local help desk for assistance. In most cases the local help desk provides first level support to students for our products.

Gold Support Customers: Email Us.
All Others:  Please call your local help desk.